Privacy Policy

The Pest Collective Limited is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from you when you use our website and services.

If you require any further information on this matter, please ensure you contact us at info@thepestcollective.co.uk.

Information We Collect

We may collect personal information from you when you use our website, make purchases, register an account, subscribe to our newsletter, or interact with us in any other way. The types of personal information we may collect include:

Contact information (such as name, email address, phone number, and shipping address)
Payment information (such as credit card details)
Account credentials (such as username and password)
Demographic information (such as age, gender, and location)
Order history and preferences
Communication preferences

We may also collect non-personal information automatically when you use our website, such as your IP address, browser type, device type, and browsing patterns.

Legal Basis for Processing

We will only collect and process your personal information when we have a lawful basis to do so. This includes:

When you have provided consent for the processing of your personal data for specific purposes.
When the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
When the processing is necessary for compliance with a legal obligation to which we are subject.
When the processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Use of Information

We may use the information we collect from you for, but not limited to, the following purposes:

To process and fulfill your orders and requests
To communicate with you about your orders, account, and promotions
To personalize your experience and improve our products and services
To send you marketing and promotional materials, if you have opted in to receive them
To otherwise fulfil and improve our services to you
To comply with legal and regulatory requirements
For other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

Data Security

We take appropriate technical and organizational measures to ensure a level of security appropriate to the risk of unauthorized access, disclosure, alteration, or destruction of your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Subject Rights

You have certain rights regarding your personal data under the GDPR, including:

The right to access your personal data and request information about how we process it.
The right to rectify inaccurate personal data or complete incomplete personal data.
The right to request the erasure of your personal data under certain circumstances.
The right to restrict or object to the processing of your personal data under certain circumstances.
The right to data portability, allowing you to obtain and reuse your personal data for your own purposes.
The right to withdraw consent at any time, where we rely on consent as the legal basis for processing your personal data.

To exercise your rights or for any questions or concerns about your personal data, please contact us at info@thepestcollective.co.uk.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website. For more information, please refer to our Cookie Policy.

Third-Party Transfers

We may transfer your personal data to third parties, including, but not limited to, service providers, couriers and partners, who assist us in operating our website, processing payments, delivering products and services to you and help us provide and improve our services and fulfil our contracts with you.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not provide the same level of data protection as your home country. In such cases, we will take all reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.

Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website after any such changes constitutes acceptance of the new Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@thepestcollective.co.uk.

07454739396

info@thepestcollective.co.uk

Privacy Policy